Refund policy
Returns and exchanges
Defective or incorrect items
- If your item is damaged, stained or has a sewing defect, or if you received a different item or size from what you ordered, please apply on our Returns & Exchanges request page (https://newdih.com/pages/returns) within 30 days of receiving the item.
- To apply, you will need your order number, the email address used for the order, and 1–5 photos showing the condition of the item.
- If we can confirm the condition from the photos, we will refund the purchase price or resend the same item without asking you to return it (shipping costs are paid by us).
- If the photos are not enough to confirm the condition, we may ask for additional photos.
- Even if more than 30 days have passed, please apply first. We will review the details and discuss how to proceed.
Change of mind (wrong size, not as expected, etc.)
- We do not accept returns or refunds for reasons of customer preference.
- However, we accept an exchange only if all of the following conditions are met:
- The item is unused and its tags are still attached
- You apply within 7 days of receiving the item
- You pay the shipping costs both ways (please prepay the return shipping; we cannot accept cash-on-delivery returns)
- Please apply on the same Returns & Exchanges request page, with photos showing the item and its tags.
- For the shipping cost of the replacement item, after your returned item arrives and is checked, we will send you an email requesting payment of the shipping cost only (a Shopify invoice). Please pay by credit card from the link in the email. We will ship the replacement once payment is confirmed.
- If the replacement item is out of stock, we will contact you to discuss how to proceed.
Refunds
Once a refund is approved, it will be issued to your original payment method within 10 business days. For credit cards and similar methods, it may take a few days for the refund to appear.
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Last updated: November 3, 2026