Refund policy
Returns
To let you shop with confidence, we accept returns within 30 days of receipt.
To request a return, all of the following conditions must be met.
The item is unused and unworn
All product tags and accessories are included
The item is in its original packaging (box, bag, etc.) as delivered
Your order number or receipt from purchase can be verified
To request a return, please always contact us in advance via our official LINE account.
The return address is as follows.
Return address
1400-25 AR10, Hibu, Ojiya, Niigata 947-0003, Japan
Attn: NEWDIH
* We cannot accept items returned without prior contact.
* Return shipping is generally the customer's responsibility (except for initial defects or incorrect shipments).
Defective or incorrectly shipped items
If a delivered item is damaged, soiled, or defective, or if you receive an item different from your order, please contact us via our official LINE account within 7 days of receipt.
After confirmation, we will respond in good faith with an exchange or refund.
* For defective or incorrectly shipped items, we cover the return shipping cost.
Items that cannot be returned or exchanged
We cannot accept returns or exchanges for the following items.
Items that have been used even once
Items that have become soiled or damaged, or have absorbed odors, while in your possession
Items sold at sale, outlet, or limited-time prices
Custom-made or personalized items such as name printing
Opened hygiene products (e.g., underwear, masks)
Items that are difficult to return by nature, such as food, plants, and cosmetics
If you have any questions, please contact us before purchasing.
If you would like an exchange
To request an exchange, please first complete the return process,
and after the return is approved, place a new order for the item you want.
* Depending on stock availability, an exchange may not be possible.
Refunds
Once the returned item reaches us and we approve the refund after checking its condition,
we will refund your designated payment method within 10 business days.
If you use a credit card or payment service, it may take a few days for the refund to be reflected.
If you do not see the refund even after 15 business days from return approval,
please contact us at e-store@newdih.com.
Contact
For questions or consultations about returns, exchanges, or refunds, please contact us via our official LINE account.
NEWDIH
Email: e-store@newdih.com
Address: 1400-25 AR10, Hibu, Ojiya, Niigata 947-0003, Japan
Business hours: Weekdays 10:00-17:00 (excluding weekends and holidays)
Last updated: January 9, 2026