Refund policy
Returns
We do not accept returns or exchanges due to customer preference (wrong size, a different impression than expected, ordering by mistake, and the like).
Before ordering, please check the size chart and specifications on each product page. If anything is unclear, contact us via our official LINE account or at e-store@newdih.com before you buy.
Defective or incorrectly shipped items
If a delivered item is damaged, soiled, or defective, or if you receive an item different from your order, please contact us within 30 days of receipt via our official LINE account or at e-store@newdih.com.
After confirmation, we will respond in good faith with an exchange or refund.
* For defective or incorrectly shipped items, we cover the return shipping cost.
Items that cannot be returned or exchanged
We cannot accept returns or exchanges for the following items.
Items that have been used even once
Items that have become soiled or damaged, or have absorbed odors, while in your possession
Items sold at sale, outlet, or limited-time prices
Custom-made or personalized items such as name printing
Opened hygiene products (e.g., underwear, masks)
Items that are difficult to return by nature, such as food, plants, and cosmetics
If you have any questions, please contact us before purchasing.
Exchanges
We do not accept exchanges due to customer preference.
For a defective or incorrectly shipped item, we will send a replacement of the same item when it is in stock.
* If it is out of stock, we will issue a refund instead.
Refunds
Once we have checked the details you send us and approved the refund,
we will refund your designated payment method within 10 business days.
If you use a credit card or payment service, it may take a few days for the refund to be reflected.
If you do not see the refund even after 15 business days from the refund approval,
please contact us at e-store@newdih.com.
Contact
For questions or consultations about returns, exchanges, or refunds, please contact us via our official LINE account or at e-store@newdih.com.
NEWDIH
Email: e-store@newdih.com
Address: R103, 1865-1 Chiyakou, Ojiya, Niigata 947-0052, Japan
Business hours: Weekdays 10:00-17:00 (excluding weekends and holidays)
Items delivered outside Japan (Thailand and Malaysia)
We do not accept returns or exchanges due to customer preference (wrong size, a different impression than expected, and the like).
Returning a parcel internationally costs a great deal of money and time, so please understand this in advance.
Before ordering, please check the size chart on each product page.
If an item is defective or you receive the wrong item
Please contact us at e-store@newdih.com within 30 days of receipt, and include (1) your order number and (2) photos showing the condition of the item.
Once we have confirmed it, we will issue a refund or send a replacement — without asking you to ship the item back.
Refunds are issued to your designated payment method within 10 business days of confirmation.
Last updated: September 10, 2026