Legal notice

Seller
NEWDIH (NEWJI Inc.)

Operations Manager
Ryuji Ikuta

Address
NEWDIH
1-1-17 Minamidai, Nakano-ku, Tokyo 164-0014, Japan

Phone
+81-3-6821-4369

Distribution Center
NEWDIH Niigata Distribution Center
R103, 1865-1 Chiyakou, Ojiya, Niigata 947-0052, Japan

Contact
You can reach us via our official LINE account or by email.
Email: e-store@newdih.com
We do not provide support by phone.

Selling Price
Shown on each product page, tax included.

Fees other than the product price

  • Shipping (a flat rate of 880 yen nationwide; free for orders of 10,000 yen or more, tax included)

  • Bank transfer fees, for payment by bank transfer

  • Cash-on-delivery fees, where applicable

Payment methods
Credit cards (VISA / MasterCard / AMEX / JCB)
Apple Pay / Google Pay / Shop Pay
Bank transfer (prepayment)
Convenience-store payment and carrier billing

Payment timing
Varies by payment method.
For credit cards and electronic payments, payment is confirmed at the time of order.

Delivery timing
For in-stock items: normally shipped within 7 business days after your order or after payment is confirmed.
For made-to-order or pre-order items: please check the delivery time stated on the product page.

Delivery method
Delivered by Sagawa Express.
We cannot accommodate requests to specify the carrier.

Returns and exchanges

  • We cannot accept returns or exchanges due to customer preference (e.g., wrong size or a different impression than expected).

  • If a product is defective or incorrectly shipped, please contact us within 30 days of receipt via our official LINE account or by email (e-store@newdih.com).

  • If confirmed to be an initial defect, we will exchange it for a good item or issue a refund at our expense.

Return shipping
For defective or incorrectly shipped items, we cover the cost.
We do not accept returns due to customer preference.

Quantity limits
For limited-edition or collaboration items with limited stock, details are provided on each product page.

International shipping
If you would like international delivery, shipping fees and delivery times vary by region.
Please contact us at e-store@newdih.com for details.

Seller Information (for customers outside Japan)
This section restates the information above for customers residing outside Japan.

  • Seller: NEWJI Inc. (NEWDIH)

  • Representative: Ryuji Ikuta

  • Address: 1-1-17 Minamidai, Nakano-ku, Tokyo 164-0014, Japan

  • Contact: e-store@newdih.com

  • Price: shown on each product page (import duties and local taxes included).

  • Payment methods: credit cards (VISA / MasterCard / AMEX / JCB), Apple Pay, Google Pay, Shop Pay

  • Delivery timing: normally shipped within 7 business days after your order is confirmed. Transit time will be announced once the shipping method is finalized.

  • Return conditions: as stated in the Return & Refund Policy, section "Items delivered outside Japan (Thailand and Malaysia)".

Last updated: September 10, 2026